Every order follows the same 4-phase process. Each phase has named owners, defined outputs, and clear handoff criteria. Nothing ships without passing every gate.
Physical audit. We visit the factory, inspect their production lines, review their quality management system, check export licenses and certifications, and verify their track record with previous buyers. No factory enters our network without an on-site visit.
You can. We'll add them to our audit schedule — same inspection standards applied. ANJU can manage an existing supplier relationship just as we would a new one: QC, logistics, payment staging.
Transparent service fee, agreed before we begin sourcing. No hidden commissions, no supplier kickbacks. The factories you choose pay us nothing — we work for you, not for them.
The goods don't ship. We work with the factory on corrective action — rework, replacement, or refund — depending on the contract terms. Your staged payment structure means you haven't paid the full amount yet.
Yes. That's one of the main reasons buyers work with us. Instead of managing 3–4 different factories and communication channels, you have one procurement manager who coordinates all of them for you.